Refund policy
HUMVA — Refund & Return Policy
At HUMVA, we want you to be happy with your purchase. If you have an issue with your order, please contact our customer support team so we can help.
Returns
You may request a return within 30 days of receiving your order, provided the item meets the return requirements below.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- In the original packaging, where applicable
- Free from damage caused by use or improper handling
- Accompanied by your order information
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. Please include your order number and clear photos or other relevant information so we can review the issue and determine the appropriate resolution.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.
Return Shipping
Unless the item is defective, damaged, or incorrect, return shipping costs may be the customer's responsibility. Original shipping charges may not be refundable unless required by applicable law.
Exchanges
If you need a different item or have received an incorrect product, contact us at support@tryhumva.com before sending anything back.
How to Request a Return
To request a return, contact: support@tryhumva.com
Please include:
- Your order number
- The item you would like to return
- The reason for the return
- Photos, if the item is damaged or defective
Do not send a return to an address before receiving return instructions from our team.
Contact Us
HUMVA
Email: support@tryhumva.com